Payments, Warranty, Returns

Terms and Conditions

Please read these Terms and Conditions carefully before placing an order with Go Prepared 4×4 and Camping. By browsing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to any part of these terms, please do not use our website or place an order.

1. Payment

1.1 Payment Methods

We offer the following payment options:

Manual Bank EFT (Recommended)

Our preferred payment method is a manual bank EFT transfer. Choosing this method ensures faster order processing and dispatch. Our banking details will be provided in your order summary.

  • Use your order number as the payment reference — without this, your payment cannot be matched to your order.
  • It is your sole responsibility to capture our banking details correctly when adding us as a beneficiary on your internet or mobile banking application.
  • Go Prepared 4×4 and Camping accepts no liability for payments made to incorrect banking details due to customer error.

PayFast (Third-Party Payment Gateway)

We also accept payments through PayFast, which supports the following methods:

  • Credit Cards
  • Debit Cards
  • Instant EFT
  • Direct EFT
  • Apple Pay
  • Google Pay
  • Samsung Pay
  • MobiCred
  • RCS Store Cards
  • MoreTyme
  • Zapper
  • SnapScan
  • And more — as made available by PayFast from time to time

Please Note: PayFast payments may result in slightly longer order processing and dispatch times. PayFast is an independent third-party payment processor; any disputes relating to their service must be directed to PayFast.

1.2 Order Confirmation and Payment Verification

Your order will only be processed and dispatched once payment has been confirmed and cleared into our account. We reserve the right to cancel any order where payment is not received within a reasonable time.

1.3 Free Delivery

Your order summary at checkout will indicate whether any products qualify for free delivery. If no delivery cost is shown, those selected products qualify for free delivery. Free delivery eligibility is subject to change and may not apply to all areas or products.

1.4 Stock Availability and Payment

Stock levels on our website may not always update in real time. In the event that you have paid for a product that is subsequently found to be out of stock, we will contact you and offer one of the following options:

  • A full refund of the amount paid.
  • The option to wait for the product to be restocked.

Important: For products on special promotion or sale: if you elect to wait for a restock, there may be an additional balance payable should the promotion have ended or the product price have increased by the time stock becomes available. You will be notified of any price difference before being charged.

2. Delivery

2.1 Dispatch Process

Once your payment has been confirmed and cleared, we will arrange for our courier partner to collect your order. You will receive waybill tracking information once your order has been collected.

Please Note: Online tracking systems may not immediately reflect your shipment. It can take several hours after receiving your waybill number for tracking information to become active.

2.2 Inspection Upon Receipt

It is your responsibility to inspect your order upon delivery while the delivery driver is still present. Please follow these steps:

  • Carefully inspect the outer packaging before signing for the parcel.
  • Note any visible damage to the packaging on the delivery documentation.
  • Take photographs of any damage before opening the package.
  • If contents are damaged, document everything thoroughly to support any courier claim.

Important: Failure to inspect and document damage at the time of delivery may affect your ability to lodge a successful claim against the courier for transit damage. Go Prepared 4×4 and Camping cannot be held responsible for damage that was not reported at the time of delivery.

2.3 Collection Schedule

Courier collections take place once per business day, Monday to Friday. Please note the following:

  • Orders processed after the day’s courier collection will be dispatched on the next available business day.
  • No collections occur on weekends or South African public holidays.
  • We are unable to accommodate requests for specific delivery times or windows, as each courier operates its own schedule and routing.

2.4 Delivery Area and Warehousing

Depending on product availability and stock levels, your order may be dispatched from any of our partner or supporting warehouses located across South Africa. Our delivery services are currently limited to addresses within South Africa, unless prior alternative arrangements have been agreed upon in writing and confirmed as feasible by us.

3. Back Order Products and Special Orders

A product listed as “back order” may be:

  • Manufactured upon order (lead times will vary based on the manufacturer).
  • Nearing availability from our supplier (new stock incoming).
  • A special order arranged on your behalf from our supplier.

Delivery and manufacturing timelines for back order items vary and are outside our direct control. Please contact us prior to placing a back order so that we can provide you with a realistic delivery or manufacturing estimate. By placing an order for a back order item, you accept that delivery timelines are estimates and are subject to change.

4. Product Warranties

4.1 Warranty Coverage

All products sold by Go Prepared 4×4 and Camping are sold subject to the relevant supplier or manufacturer’s warranty specific to each product. Warranty terms, periods, and conditions vary between products and suppliers.

4.2 Warranty Claims Process

If you experience a problem or fault with a product, please contact us as soon as possible. We will:

  • Assess the reported issue and open a warranty claim case on your behalf.
  • Liaise with the relevant supplier or manufacturer to determine the appropriate remedy.
  • Keep you informed of the progress and outcome of the warranty assessment.

Please Note: Warranties are assessed and approved by the relevant supplier or manufacturer, not by Go Prepared 4×4 and Camping. We act as an intermediary in this process and are bound by the supplier’s or manufacturer’s decision.

4.3 Warranty Courier Costs

The responsibility for courier costs in warranty claim situations differs depending on the product:

  • For certain products: Go Prepared 4×4 and Camping will arrange and cover the cost of the courier to return the product to us and the cost to return it to you after assessment or repair.
  • For other products: The buyer is responsible for covering the cost of returning the product via courier to us.

We will advise you of which applies when you lodge your warranty claim. Please contact us before sending any product back so that we can provide you with the correct instructions.

4.4 Fitment and Installation

We strongly recommend that any product requiring complex fitting, mounting, or installation be carried out by a reputable and approved fitment or installation centre with qualified technicians.

Important: Improper installation or fitment by unqualified individuals may void the manufacturer’s warranty and may result in your warranty claim being declined. Go Prepared 4×4 and Camping accepts no responsibility for warranty rejections resulting from incorrect installation.

5. Returns and Order Cancellations

5.1 Product Suitability

We strongly encourage all customers to verify that any product is suitable for their specific intended application before placing an order. Our team is available to assist you in understanding our product range and selecting the most appropriate option for your needs. Please contact us before purchasing if you are unsure.

5.2 Order Cancellations

You may request to cancel an order only if it has not yet been collected by the courier. The following applies to cancelled orders:

  • Cancellations on orders already collected by the courier will not be accepted until the product is returned to us.
  • Refunds for cancelled orders (prior to courier collection) may take up to 7 (seven) working days to be processed.
  • Cancellation fees and return courier costs may be applicable and will be communicated to you at the time of cancellation.

5.3 Returns: Faulty or Warranty-Related Products

If a product develops a fault or defect, please refer to Section 4 (Product Warranties) above for the applicable process. Refunds or replacements for faulty products are subject to the supplier’s or manufacturer’s warranty assessment.

Please Note: Refunds on faulty products will only be paid out once the product has been returned to, assessed by, and approved for refund by the relevant supplier or manufacturer.

5.4 Returns: Non-Faulty Products (Change of Mind)

If you wish to return a product within 7 (seven) days of receiving it, and the product is in full working condition with no faults or defects, the following conditions and fees apply:

  • A 30% handling fee will be charged on the value of the returned product. This fee covers the administrative and processing costs associated with the return.
  • The buyer is responsible for arranging and paying for all courier costs associated with returning the product to us.
  • The product must be returned in its original, undamaged packaging and in the same condition as it was received.
  • Products that show signs of use, damage, missing parts, or altered packaging may not be accepted for return at our discretion.

Important: We do not accept returns after 7 (seven) days from the date of receipt for non-faulty products. No exceptions will be made to this policy.

Qualifying refunds will only be processed once we have received and inspected the returned product and confirmed it meets the above conditions.

6. Limitation of Liability

Go Prepared 4×4 and Camping, together with our suppliers and manufacturers, does not accept any liability whatsoever for any injuries, loss of life, losses, damages, or claims of any nature arising from or in connection with the use, misuse, installation, or application of any products purchased from us.

This limitation applies regardless of whether the claim is based on:

  • Product defects.
  • Incorrect installation or use.
  • Negligence by the customer or any third party.
  • Any other cause whatsoever.

Customers are solely responsible for ensuring that any product is appropriate for their intended use and is correctly installed and operated. We strongly recommend professional installation for all products that require fitment.

7. Product Information and Images

The product information, specifications, descriptions, and images on our website are sourced from our product suppliers and manufacturers. While we make every effort to ensure accuracy, we cannot guarantee that all information is free from error.

Please be aware that:

  • Product specifications, colours, or features may differ slightly from those depicted or described on our website.
  • Images are for illustrative purposes only and may not represent the exact product received.
  • We reserve the right to correct any errors in product information at any time without prior notice.
  • In the event of a significant discrepancy that affects your purchasing decision, please contact us immediately and we will work to resolve the matter fairly.

8. Privacy and Personal Information

Go Prepared 4×4 and Camping collects personal information (such as your name, contact details, and delivery address) solely for the purpose of processing your orders and providing customer service. We do not sell or share your personal information with third parties, except where required for order fulfilment (e.g., courier services and payment processors).

By placing an order with us, you consent to the collection and use of your personal information for these purposes, in accordance with the Protection of Personal Information Act (POPIA).

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and must be interpreted in accordance with the laws of the Republic of South Africa. By using our website and placing orders, you agree to submit to the non-exclusive jurisdiction of the South African courts.

In the event of a dispute, we encourage customers to contact us directly in the first instance so that we may attempt to resolve the matter amicably.

10. Amendments to Terms and Conditions

Go Prepared 4×4 and Camping reserves the right to update or amend these Terms and Conditions at any time without prior notice. The latest version will always be published on our website. It is your responsibility to review these terms periodically. Continued use of our website and services following any amendments constitutes your acceptance of the updated terms.

Our Commitment to You

At Go Prepared 4×4 and Camping, we are passionate about the 4×4 and camping lifestyle and we are fully committed to providing our customers with quality products and outstanding service. We are always here to assist, and we strive to go above and beyond for every customer — before, during, and after your purchase.

Should you have any questions about these Terms and Conditions or any aspect of your order, please do not hesitate to contact us.

— The Go Prepared 4×4 and Camping Team